Return and Refund Policy

Return and Refunds Policy for My Need Pro

At My Need Pro, we strive to ensure our customers are satisfied with their purchases. However, due to the nature of our products, certain conditions and policies apply to returns and refunds. Please read our policy carefully before making a purchase.

Cancellation Policy

• Orders Once Dispatched: Orders that have been dispatched are not eligible for cancellation.
• Discount Vouchers: Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Return/Refund Policy

• Non-Returnable Products: Due to hygiene, health, and consumable nature of the products, My Need Pro products are non-returnable. This includes issues such as stomach upset, headache, flavor appeal, or flavor differences from other brands. Please consult with your doctor before purchasing the product.
• No products are refundable
• Damaged/Tampered/Wrong Products: If you receive a damaged, tampered, or incorrect product, please email us at care@myneedpro.com within 1 day of order delivery. Include the following in your email:
  • Unboxing video
  • Images of the product
  • Invoice
  • Inner and outer packaging
  • Batch number We require 1-3 days to process your request.
• Do Not Use the Item: Please do not use the item for which you have raised a complaint.
• Tampered or Damaged Shipments: If the shipment is tampered with or damaged, please do not accept it.
• Unsuccessful Delivery Attempts: If your order is returned after unsuccessful delivery attempts, please contact our customer support team. We will either process a refund in the form of a voucher code or My Need Pro credit points or resend the order subject to availability. Within 7-10 business days.
• Acceptance of Damaged Packages: Do not accept any packet in damaged or tampered condition. No return or replacement will be provided in such cases.

Payment Policy

• Payment Methods: You may use credit cards, debit cards, internet banking, and cash on delivery to make your purchase.
• Transaction Issues: If the amount has been deducted from your account but you haven’t received any confirmation from us, please reach out to our customer support team with the following information:
  • Transaction details
  • Email address
  • Contact number
  • Complete product details of the ordered item
  • Amount debited from the account

Note to Customers

We have noticed that while most of our customers have genuine concerns, there are some accounts/users who abuse our liberal return/exchange policies. These accounts typically return items, choose not to accept our shipments, or demand cashback for issues that we are not responsible for. This deprives our regular/genuine customers of support. To protect the rights of our customers, our support team reserves the right to assess, judge, and then take the necessary action at their discretion.